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| Clemente Zamora Ramos
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Posted on 26 Nov 2006 09:24 AM |
Hi,
In the last invoice (68042), there is 50$ charge for a 1000GB Bandwidth Package that I have not purchased.
Could you please let me know the reason for this extra charge?
Thanks a lot.
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| SP1499
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Posted on 03 Dec 2006 11:58 AM |
we appologize for the delay in the matter. the charge was made in
error, and we are working to correct the issue
thank you for your patience
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| Clemente Zamora Ramos
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Posted on 21 Jan 2007 09:44 AM |
Hi,
Two months have elapsed and the charge has not been reverted yet.
Any update on this?
Thanks.
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| SP1499
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Posted on 25 Jan 2007 09:28 AM |
we appologize for the delay.
we were not aware that the refund had not posted yet.
a second request was placed today.
thank you for your patience
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| Clemente Zamora Ramos
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Posted on 24 Mar 2007 11:20 AM |
Another two months and yet no refund?
This is really worrying and says very little of this company. You don’t
seem very willing to return their money to your customers.
How difficult is it to send a refund? I do it the same day when one of my customers requests it.
Please let me know what is holding this and solve it as soon as possible.
Thanks.
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| SP1499
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Posted on 24 Mar 2007 11:45 AM |
i cannot beleive that the refund has not posted yet.
the request was placed months ago, they usually do not take this long. i placed it for $77.63.
i see you have recently placed an order for a starter package. do you
want the $77.63 to be credited to that? i can do that within 5 minutes
of you confirming. the server can be up before the end of the day.
today 03/24/2007
thank you for your patience
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| SP1499
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Posted on 25 Mar 2007 12:38 PM |
a reply will automatically reopen this ticket
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| Clemente Zamora Ramos
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Posted on 26 Mar 2007 07:03 AM |
I guess you mean here 50$ (to add to the 77.63 from my other ticket).
If that’s easier and still possible, yes, do credit that to my latest request.
Thanks a lot.
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| SP1498
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Posted on 26 Mar 2007 04:03 PM |
Your new account has been credited for $77.63.
Thank you
Serverpronto
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| Clemente Zamora Ramos
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Posted on 06 Jun 2007 07:13 PM |
The 50$ charge for extra bandwidth this ticket is about has not yet
been refunded (only the 77.63$ from another ticket). Please take the
necessary measures for the 50$ to be returned.
Thanks a lot.
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| SP1499
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Posted on 07 Jun 2007 09:58 AM |
there is a credit of $77.63 on your account with email: serverpronto@hypernovels.com
under this account you have 3 servers.
1. IP: 64.251.15.3
2. IP: 64.251.14.49
3. IP: 69.60.117.120/64.251.22.54-.57
your account has been adjusted
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| Clemente Zamora Ramos
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Posted on 07 Jun 2007 11:37 AM |
As I said, those $77.63 are related to ticket HHN-67363, nothing to do
with the undue extra charge for bandwidth usage to which this ticket
refers. The $50 that were charged have not been refunded yet. |
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| SP1499
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Posted on 07 Jun 2007 01:39 PM |
please allow us some time while we rectify this issue
thank you for your patience
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| SP1499
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Posted on 08 Jun 2007 05:28 PM |
thank you for your continued patience
this ticket is pending resolution
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| SP1499
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Posted on 10 Jun 2007 09:05 AM |
thank you for your continued patience
this ticket remains open and pending resolution.
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| SP1498
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Posted on 11 Jun 2007 03:13 PM |
We apologize for the delay, please stand by for resolution.
Thank you
Serverpronto
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| SP1498
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Posted on 12 Jun 2007 03:22 PM |
We apologize for the delay, please stand by.
Thank you
Serverpronto
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| SP1499
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Posted on 13 Jun 2007 04:15 PM |
thank you for your continued patience
this ticket remains open.
please allow us some time as we rectify all issues. we know there has
been a delay and we have responding daily. hoever, all ticket cases are
reviewed in the order they come in.
have a good day
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| SP1498
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Posted on 14 Jun 2007 04:35 PM |
Please stand by for resolution.
Thank you
Serverpronto
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| SP1499
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Posted on 15 Jun 2007 04:40 PM |
thank you for your continued patience
this ticket case remains open and pending resolution
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| SP1499
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Posted on 16 Jun 2007 04:38 PM |
we appologize for teh delay. this ticket case remains open.
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| SP1499
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Posted on 17 Jun 2007 06:22 PM |
thank you for your continued patience
this ticket is pending resolution
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| SP1498
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Posted on 18 Jun 2007 07:48 PM |
We apologize for the delay, please stand by.
Thank you
Serverpronto
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| SP1498
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Posted on 19 Jun 2007 05:13 PM |
We apologize for the delay, we will keep you posted until issue has been resolved.
Thank you
Serverpronto
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| SP1499
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Posted on 20 Jun 2007 05:21 PM |
thank youfor your continued patience
this ticket case remains pending resolution
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| SP1498
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Posted on 21 Jun 2007 05:39 PM |
We apologize for the delay, please stand by for resolution.
Thank you
Serverpronto
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| SP1499
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Posted on 22 Jun 2007 05:57 PM |
this ticket is pending resolution
thank you for your continued patience
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| SP1499
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Posted on 23 Jun 2007 05:05 PM |
thank you for your continued patience
this ticket case remains open
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| SP1499
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Posted on 24 Jun 2007 05:49 PM |
this ticket remains open
thank you for your continued patience
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| SP1498
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Posted on 25 Jun 2007 05:00 PM |
This ticket is pending resolution.
Please stand by.
Thank you
Serverpronto
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| SP1498
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Posted on 26 Jun 2007 03:52 PM |
Stand by for resolution.
Thank you
Serverpronto
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| SP1498
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Posted on 27 Jun 2007 08:36 PM |
We apologize for the delay, please stand by for resolution.
Thank you
Serverpronto
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| SP1498
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Posted on 28 Jun 2007 08:50 PM |
We continue working on this issue, you will be notified once completed.
Thank you for youir patience
Serverpronto
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| SP1499
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Posted on 29 Jun 2007 05:11 PM |
thank you for your continued patience.
this ticket remains open and pending resolution
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| SP1499
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Posted on 30 Jun 2007 05:04 PM |
this ticket remains open and pending resolution
thank you for your patience
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| SP1498
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Posted on 02 Jul 2007 03:59 PM |
We apologize for the delay, we will keep you posted untill this issue
has been resolved.
Thank you
Serverpronto
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| SP1498
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Posted on 03 Jul 2007 04:56 PM |
We continue to work onthis issue.
Thank you
Serverpronto
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| SP1499
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Posted on 04 Jul 2007 06:09 PM |
thank you for your continued patience
please stand by while we resolve this issue
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| SP1498
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Posted on 05 Jul 2007 06:41 PM |
Stand by for resolution.
Thank you for your patience
Serverpronto
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| SP1498
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Posted on 06 Jul 2007 07:11 PM |
We continue working on this issue.
Thank you for your patience.
Serverpronto
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| SP1499
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Posted on 07 Jul 2007 05:31 PM |
thank you for your continued patience
this ticket remains pending resolution
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| SP1499
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Posted on 08 Jul 2007 04:51 PM |
thank you for your continued patience
this ticket is pending resolution
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| SP1498
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Posted on 09 Jul 2007 05:06 PM |
We apologize for the delay, please stand by.
Thank you
Serverpronto
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| SP1498
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Posted on 10 Jul 2007 05:12 PM |
We apologize for the delay, please stand by.
Thank you
Serverpronto
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| SP1498
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Posted on 11 Jul 2007 05:17 PM |
We continue working on this issue, please stand by for resolution.
Thank you
Serverpronto
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| SP1499
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Posted on 12 Jul 2007 05:45 PM |
thank you for your continued patience.
we continue working on this issue. this ticket is pending resolution
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| SP1499
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Posted on 13 Jul 2007 05:40 PM |
this ticket is pending resolution
thank you for your continued patience
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| SP1499
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Posted on 14 Jul 2007 05:30 PM |
please stand by while this issue is resolved
thank you
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| SP1499
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Posted on 15 Jul 2007 05:48 PM |
thank you for yoru continued patience
this ticket case remains pending resolution
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| SP1498
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Posted on 16 Jul 2007 06:23 PM |
We apologize for the delay, please stand by for resolution.
Thank you
Serverpronto
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| SP1498
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Posted on 17 Jul 2007 03:39 PM |
We are working on this issue, please stand by.
Thank you for your patience.
Serverpronto
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| SP1499
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Posted on 18 Jul 2007 05:51 PM |
thank you for your continued patience
this ticket is pending resolution
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| SP1499
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Posted on 19 Jul 2007 04:58 PM |
there is a ticket that is already open for this issue
this one is being closed
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| Clemente Zamora Ramos
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Posted on 03 Aug 2007 05:42 PM |
I don’t know of any ticket open for this issue. Please provide ticket ID.
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| SP1499
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Posted on 04 Aug 2007 09:13 AM |
now i think there was a confusion. i believe the refund has posted weeks ago.
please let us know if it was received
thank you
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| Clemente Zamora Ramos
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Posted on 04 Aug 2007 10:33 AM |
No I have received no $50 refund yet.
Thanks.
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| SP1499
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Posted on 04 Aug 2007 10:59 AM |
isnt ticket OMF-88511 about this same thing?
thats what i was confusing.
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| SP1498
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Posted on 06 Aug 2007 04:17 PM |
This issue is being handled on ticket OMF-88511, please do not
reopenthis ticket to avoid any mistakes.
Thank you
Serverpronto
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