| Author |
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| Clemente Zamora Ramos
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Posted on 05 Jul 2006 03:23 PM |
Mysql seems not to be installed on my new server, even though I was
told it would be. At least there is no mysqld file in /etc/init.d or
/etc/rc.d/init.d
Am I missing something here? If it is installed, then please let me know how to run it.
Also, I have noticed that the server clock is set to GMT+7. Isn’t that a weird time zone for us?
Thanks a lot.
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| SP1437
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Posted on 05 Jul 2006 03:44 PM |
You can install Mysql via Webmin. access webmin like this
64.251.14.49:10000
GMT+1 should be your setting.
Good Day
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| Clemente Zamora Ramos
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Posted on 05 Jul 2006 06:52 PM |
I had already tried starting Mysql from Webmin. This is what I get:
Failed to start database :
sh: /etc/rc.d/init.d/mysqld: No such file or directory
This shows what I mentioned: the missing startup file.
And, yes, GMT+1 should be my setting, but it isn’t. That’s what I meant.
The server tells me the date is:
[root@sp2830a ~]# date
Thu Jul 6 07:52:08 EDT 2006
when my local time is 00:44 GMT. This is not right.
Thanks a lot.
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| SP1435
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Posted on 05 Jul 2006 07:01 PM |
provide root password to take a look
Thank You
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| Clemente Zamora Ramos
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Posted on 05 Jul 2006 08:07 PM |
The password is
temp123
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| SP1435
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Posted on 05 Jul 2006 09:51 PM |
I installed mysql server.
you can install additional software with the command.
yum install what-you-want-to-install.
also I installed system-config-date to configure your server time, just type as root system-config-date
Thank You.
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| Clemente Zamora Ramos
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Posted on 21 Jul 2006 06:45 AM |
Hi,
system-config-date is used to set the time zone, but that was correct.
What is incorrect is the clock setting. It is around 19 hours and 8
minutes wrong.
Let’s see if I can explain this so you can understand it:
if you sit next to the server and type ‘date’, and then you look at
your watch, you will see the times do not match. They should.
Could you please fix this?
I have tried hwclock, set the hardware clock correctly, and then
rebooted. But both the system clock and hardware clock are wrong again.
The system clock should not be set while the server is running (please
don’t do that), but it should read the time from the hardware clock at
start up time. But the hardware time does not seem to get set correctly
(it doesn’t look like a time zone problem, because there is an extra 8
minutes mismatch!)
I don’t know what else to do.
After a week, my server still has a serious memory leak, the
applications do not link properly, and even the clock is wrong. I would
expect a new server to at least have the clock set up correctly.
Please, please set the clock to your local time, or to Pacific time,
whatever is easier for you.
Thanks a lot.
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| SP1422
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Posted on 21 Jul 2006 07:11 AM |
The hardware clock is set to the hardware manufacturers local time.
To set the hardware and software clock use this command:
#date [MMDDhhmm[[CC]YY][.ss]]
I set the date and restarted the server, and after teh rebot it stil reports correctly.
[root@sp2830a ~]# date
Fri Jul 21 08:09:40 EDT 2006
[root@sp2830a ~]#
As for the memory leak we can repalce the hardware, but we have no other reports of this software image having such problems.
Let us know if you want the hardware replaced.
Thank you
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| Clemente Zamora Ramos
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Posted on 24 Jul 2006 02:10 PM |
Thanks.
If you could set me up the new server and show it doesn’t suffer from
memory leaks, then I could move everything from my current server to
the new one without causing more down-time.
I would appreciate that very much.
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| SP1435
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Posted on 24 Jul 2006 09:42 PM |
the customer service has to approve that.
you will have an answer tomorrow.
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| Clemente Zamora Ramos
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Posted on 29 Aug 2006 02:59 PM |
I never got the promised answer.
My server continues to suffer from a memory malfunction, as it is always using 99% of its RAM memory.
It is now more important that I know I can get servers without memory
leaks from you, because I will be needing to add extra servers to my
pool.
Please let me know if you can provide me with memory-leak-free servers.
Thanks a lot.
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| SP1499
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Posted on 30 Aug 2006 10:51 AM |
we can set you up a leapfrog server so you can transfer infrmatoin
while the problemon your current server is fixed
however, this has a charge of $75
because the problems is due to faulty hardware/software i will run the
issue throug administrationtoseeif the charges can be waived
thank you for you patince
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| Clemente Zamora Ramos
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Posted on 30 Aug 2006 03:37 PM |
I’m sorry, what is a leapfrog server? And how much work will it mean to
maintain my sites active during the process? |
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| SP1435
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Posted on 30 Aug 2006 09:39 PM |
with leap frog you maintain 2 servers at the same time for 3 days
untill you move your data to the new one, then the first one is removed.
Thank You.
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| Clemente Zamora Ramos
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Posted on 31 Aug 2006 04:39 AM |
So, at the end I’m on a new server, right?
How is the IP transferred? Or is it changed, and if so, do we have to change DNS or BIND?
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| Clemente Zamora Ramos
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Posted on 01 Sep 2006 12:46 AM |
Hi,
are my questions difficult? or is there any other problem with this ticket?
Thanks.
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| SP1423
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Posted on 01 Sep 2006 12:52 AM |
Clemente,
We apologize for the delay in response, however Customer Service is not monitored 24×7.
When you have completed the migration, the new IP will be assigned to
the new server and any and all DNS changes need to be requested once
the IP has been migrated. |
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| Clemente Zamora Ramos
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Posted on 01 Sep 2006 06:35 AM |
Ok, let’s proceed then.
Please make sure the new IP is not listed in anti-spam services (e.g http://spews.org), like my current one.
Please let me know when the new server is set up.
Thanks a lot.
PS. I hope I won’t be charged for this as all this trouble is to fix a
problem that was on the server from the beginning and that I have been
suffering for two months now. |
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| Clemente Zamora Ramos
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Posted on 05 Sep 2006 05:11 PM |
Hi,
Are you working on setting up the server, or are you waiting for anything from me?
Cheers.
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| SP1422
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Posted on 06 Sep 2006 04:18 AM |
I can see the Request was made on Sept 1st, but I see no status.
I will check on it.
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| SP1437
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Posted on 07 Sep 2006 08:02 AM |
Your leap frog information was sent to you via email. Please update
this ticket on you are done.
Good day
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| Clemente Zamora Ramos
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Posted on 07 Sep 2006 06:23 PM |
Thanks a lot.
Before doing anything on the new server, I checked the memory usage,
and I’m afraid this server is also suffering from memory leaks. Before
initiating any applications, or doing anything, I started checking
periodically the memory with the ‘free’ command, and I noticed the free
memory decreased in some 4.5Mb in 6.5 hours. As I said, this is without
any running applications (later on I started up httpd to check if that
modifies anything). Here is my first session on the server, where you
can verify what I’m saying.
login as: root
root@65.111.164.51’s password:
Last login: Thu Sep 7 20:25:35 2006 from 64.251.1.230
[root@sp4026a ~]# pwd
/root
[root@sp4026a ~]# uptime
21:58:29 up 16:36, 1 user, load average: 0.00, 0.00, 0.00
[root@sp4026a ~]# date
Thu Sep 7 21:58:35 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 207140 292724 0 22768 132964
-/+ buffers/cache: 51408 448456
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Thu Sep 7 22:18:02 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 208364 291500 0 23436 132980
-/+ buffers/cache: 51948 447916
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Thu Sep 7 22:30:58 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 210468 289396 0 25944 133012
-/+ buffers/cache: 51512 448352
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Thu Sep 7 22:54:31 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 210468 289396 0 26008 133012
-/+ buffers/cache: 51448 448416
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Fri Sep 8 00:13:42 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 210724 289140 0 26248 133012
-/+ buffers/cache: 51464 448400
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Fri Sep 8 01:03:32 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 210916 288948 0 26384 133012
-/+ buffers/cache: 51520 448344
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Fri Sep 8 02:01:57 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 211044 288820 0 26544 133012
-/+ buffers/cache: 51488 448376
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Fri Sep 8 02:31:12 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 211044 288820 0 26624 133012
-/+ buffers/cache: 51408 448456
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Fri Sep 8 02:55:24 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 211108 288756 0 26676 133012
-/+ buffers/cache: 51420 448444
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Fri Sep 8 04:24:19 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 211876 287988 0 27056 133344
-/+ buffers/cache: 51476 448388
Swap: 1469936 0 1469936
[root@sp4026a ~]#
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| SP1422
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Posted on 08 Sep 2006 05:08 AM |
All packages other than Webmin are what is available on the Operating
System Manufacturers website. You can remove Webmin with #rpm -e webmin
I can suggest you perform an update with the following command:
#yum -y update
If the problem persists I recommend going with a more up-to-date
version of the Operating System. We currently offer Centos 4.2 and 4.3,
we will offer 4.4 in the near future. |
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| Clemente Zamora Ramos
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Posted on 08 Sep 2006 04:39 PM |
I don’t understand your reply. It’s not me who has to fix the server.
You are offering it as a solution to a deffective server that
ServerPronto hired to me, and this new one is also deffective. Please
just provide me with a server which does not have memory leaks so that
I can use all the 500Mb I’m paying for. Am I asking for too much? |
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| SP1423
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Posted on 08 Sep 2006 05:01 PM |
Clemente,
I believe that the reply given was intended for another ticket, not your issue.
We will take a look at this right away. If necessary, we will replace the hardware to ensure there are no issues.
Thank you and we apologize for the confusion.
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| SP1435
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Posted on 10 Sep 2006 07:58 AM |
the memory was replaced, if the problem continues let us know.
Thank You.
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| Clemente Zamora Ramos
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Posted on 11 Sep 2006 06:01 AM |
The problem continues, as shown by the following records (60Mb are lost in 20 hours):
[root@sp4026a ~]# date
Sun Sep 10 23:10:45 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 52020 447844 0 9224 21140
-/+ buffers/cache: 21656 478208
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Mon Sep 11 02:05:25 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 53044 446820 0 10052 21208
-/+ buffers/cache: 21784 478080
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Mon Sep 11 06:07:51 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 108340 391524 0 36880 44876
-/+ buffers/cache: 26584 473280
Swap: 1469936 0 1469936
Mon Sep 11 08:36:10 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 111796 388068 0 38840 45584
-/+ buffers/cache: 27372 472492
Swap: 1469936 0 1469936
[root@sp4026a ~]# date
Mon Sep 11 18:57:32 EDT 2006
[root@sp4026a ~]# free
total used free shared buffers cached
Mem: 499864 112764 387100 0 39076 46492
-/+ buffers/cache: 27196 472668
Swap: 1469936 0 1469936
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| SP1422
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Posted on 11 Sep 2006 06:46 AM |
All packages other than Webmin are what is available on the Operating
System Manufacturers website. You can remove Webmin with #rpm -e webmin
I can suggest you perform an update with the following command:
#yum -y update
If the problem persists I recommend going with a more up-to-date
version of the Operating System. We currently offer Centos 4.2 and 4.3,
we will offer 4.4 in the near future.
The above reply was for you. What it means is that we have installed it
as to the OS manufacturers instructions. We have tried different
hardware. The issue is either with a package that is enabled by the
manufacturer and may have a bug track on it, or a bug that is
unreported. Your options for an alternate OS are detailed above. |
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| Clemente Zamora Ramos
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Posted on 11 Sep 2006 11:50 AM |
I have updated the kernel (yum update kernel) because I noticed it is
very old, and have issued a reboot, but the server does not seem to
come up online. Could you please start the leapfrog server?
Thanks a lot.
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| SP1437
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Posted on 11 Sep 2006 01:31 PM |
Leapfrog was rebooted and is back online.
Good day
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| Clemente Zamora Ramos
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Posted on 11 Sep 2006 06:21 PM |
I have tried to follow your advice and run yum -y update, but I got the
following errors:
http://mirror.centos.org/centos/4/os/i386/CentOS/base/comps.rpm: [Errno -1] Package does not match checksum
Trying other mirror.
Error Downloading Packages:
comps – 2:4.4CENTOS-0.20060823.i386: failure: CentOS/base/comps.rpm from base: [Errno 256] No more mirrors to try.
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| SP1422
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Posted on 12 Sep 2006 04:07 AM |
Did you google the error for a solution?
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| Clemente Zamora Ramos
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Posted on 12 Sep 2006 07:05 AM |
Yes, but I couldn’t find an answer (someone suggested checking it’s not
a proxy-related problem). |
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| SP1422
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Posted on 12 Sep 2006 07:18 AM |
Check your repository file and ensure the server listed in it is still active.
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| Clemente Zamora Ramos
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Posted on 12 Sep 2006 09:20 AM |
This is a new server you just set up. Shouldn’t you make sure it works correctly?
Furthermore, shouldn’t you make sure it is completely updated to start with?
Thanks.
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| SP1422
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Posted on 12 Sep 2006 10:55 AM |
We went through this in previous posts.
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| Clemente Zamora Ramos
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Posted on 12 Sep 2006 12:14 PM |
I don’t think we did. Not at least referring to the leapfrog server.
Remember that this is a server you are setting because you gave me a
deffective one you are unable to fix. If you are saying that I’m on my
own to fix this leapfrog server, what is the use? That’s like saying
all your servers are deffective and I have to work to fix them. Is that
the case? Please let me know. |
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| SP1435
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Posted on 12 Sep 2006 07:19 PM |
I ran yum -y update and it updated all the package, most likely it was
not an issue with your server but with the server yum was trying to get
the updates from.
Thank You.
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| Clemente Zamora Ramos
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Posted on 13 Sep 2006 01:54 PM |
Ok, thanks.
Everything seems to be the same, though.
I think we’re going nowhere with this.
Please discard the leapfrog server, as I’ll try to cope with the problem in my current server.
Please waive the associated charges, as it was just a solution proposed by you and did not work in the end.
Thanks a lot for the attempt.
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| SP1422
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Posted on 14 Sep 2006 10:39 AM |
I have removed the Leap Frog and am forwarding this to Customer Service
for the charges. |
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| Clemente Zamora Ramos
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Posted on 25 Sep 2006 06:32 AM |
Hi,
Any reply about the waiving of the charges?
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| Clemente Zamora Ramos
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Posted on 03 Oct 2006 09:15 AM |
Another week has passed. No reply yet?
Thanks.
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| Clemente Zamora Ramos
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Posted on 10 Oct 2006 05:15 PM |
Yet another week!
Any estimation on when the charges will be waived?
I need to purchase a second server and I need to know first what kind of company this is.
Thanks a lot.
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| Clemente Zamora Ramos
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Posted on 21 Oct 2006 03:04 PM |
Another 11 days. You are clearly ignoring this ticket?
It’s been five weeks since this was reported to Customer Service, and there is no response yet!
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| SP1499
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Posted on 26 Oct 2006 09:42 AM |
a request for your refund has been issued
we appologize for the delay, expect $77.63, for invoice 61444
these are handled in the oreder they are received and processed twice a
month, expect yours to be available by the 15th of november
thank you for your patience
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| Clemente Zamora Ramos
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Posted on 26 Oct 2006 10:28 AM |
Thanks a lot.
More than by the delay, I was worried about the lack of reply. I’m sorry if I bothered you too much.
Thanks a lot again.
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| Clemente Zamora Ramos
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Posted on 26 Oct 2006 10:29 AM |
Ticket Closed by Customer
Reason Specified: Just opened it to say thanks.
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| Clemente Zamora Ramos
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Posted on 03 Dec 2006 02:43 PM |
Hi,
It’s already December and I have not received the refund for invoice 61444.
Please keep my updated.
Thanks.
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| SP1499
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Posted on 03 Dec 2006 02:57 PM |
the request for your refund has already been placed. this issue was
regarded as resolved.
your case will be reviewed on monday to see what the delay has been
thank you for your patience
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| Clemente Zamora Ramos
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Posted on 21 Jan 2007 09:51 AM |
Hi,
It’s over a month since the Monday mentioned previously. Another
billing cycle has passed too. And yet the refund has not been processed.
Could you please update me on this?
Thanks a lot.
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| SP1423
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Posted on 31 Jan 2007 02:01 PM |
Clemente,
Our sincerest apologies. It appears that we have attempted to process
these refunds as your responses were posted, however there was a
communication failure with our processor. We are now in the process of
getting all of this squared away.
We will be providing you with the transaction ID shortly.
I want to apologize again for the delay and the inconvenience.
Please stand by.
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| Clemente Zamora Ramos
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Posted on 24 Mar 2007 11:18 AM |
Another two months and yet no refund?
This is really worrying and says very little of this company. You don’t
seem very willing to return their money to your customers.
How difficult is it to send a refund? I do it the same day when one of my customers requests it.
Please let me know what is holding this and solve it as soon as possible.
Thanks.
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| SP1499
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Posted on 24 Mar 2007 11:45 AM |
i cannot beleive that the refund has not posted yet.
the request was placed months ago, they usually do not take this long. i placed it for $77.63.
i see you have recently placed an order for a starter package. do you
want the $77.63 to be credited to that? i can do that within 5 minutes
of you confirming. the server can be up before the end of the day.
today 03/24/2007
thank you for your patience
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| SP1499
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Posted on 25 Mar 2007 12:37 PM |
a reply will automatically reopen this ticket
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| Clemente Zamora Ramos
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Posted on 26 Mar 2007 06:59 AM |
Yes, if that makes things easier for you, please do credit the money to
my latest request.
Thanks.
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| SP1500
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Posted on 26 Mar 2007 07:35 AM |
Clemente,
77.63 has been applied as credit to your new server and only 98.43 was charged to your CC.
Thanks
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| Clemente Zamora Ramos
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Posted on 11 Apr 2007 03:21 PM |
I knew this was going to cause me trouble!
Now I’m receiving threatening messages from your Sales department
claiming that there is an invoice in an unpaid status (see text below)
Please fix this immediately and make sure nobody takes down my server.
Thanks a lot.
Clemente Zamora Ramos,
The following invoices are in an unpaid status. To avoid penalties and
late fees charged to your credit card, please logon to our support
system via https://serverpronto.infolink.com/modernbill/ and remit
payment for these invoices by April 14, 2007.
Thank you for your business,
The ServerPronto Team
InvNum: 79653
Date Created: 2007/03/24
Amount: $176.06
Due Date: 2007/04/01
Date Paid: 2007/03/26
Paid: $98.43
——–
https://serverpronto.infolink.com/modernbill/
ServerPronto (an Infolink Company) www.serverpronto.com
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| Clemente Zamora Ramos
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Posted on 11 Apr 2007 03:24 PM |
Another of the nice messages I’m receiving now:
***THIRD and FINAL NOTICE***
Your account with ServerPronto is in a past-due status.
If you are on credit card terms, please update your account with a credit card that will accept the charges.
You may log onto our Customer Service system to update your account. The system can be reached via:
https://serverpronto.infolink.com/modernbill/
Thank you for your prompt attention to this matter,
The ServerPronto Team
www.serverpronto.com
ServerPronto (an Infolink Company) www.serverpronto.com
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| SP1499
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Posted on 11 Apr 2007 05:04 PM |
we appologize for the missunderstanding. the invoice was not adjusted.
i just did it. the issue has been resolved
thank you for your patience
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)